Privacy Policy

Privacy Policy mrace8 – Personal Data Protection for Malaysian Players

Mrace8 respects the privacy of every member. This document transparently explains how we collect, use, store and protect your personal information — so you can play with full confidence that your data is safe with us.

Updated: January 2026 Version: Bahasa Melayu

By using the mrace8 platform, you agree to the Privacy Policy set out in this document.

OUR PRIVACY COMMITMENT

Six Privacy Guarantees from mrace8 to Malaysian Players

These are not just words on paper. Each of these guarantees is backed by real, auditable systems, procedures and operational standards.

Full 256-bit SSL Encryption

Every bit of data transmitted between your device and mrace8's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks such as Maybank and CIMB to secure their customers' online transactions.

No Sale of Personal Data

Mrace8 has never and will never sell, rent or trade your personal data to any third party for marketing purposes. Your data is used solely for platform operations and legally required compliance purposes.

Full Control in Your Hands

You have the right to access, correct, and request deletion of the personal data we hold about you. All data requests are processed within 30 business days, and we provide a straightforward process via the mrace8 support email.

International Standards Compliance

Mrace8 adheres to internationally recognised data protection standards. Our privacy policy is reviewed regularly to ensure it remains aligned with best practices in responsible online casino operations.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls and continuous security monitoring. Access to mrace8 member personal data is limited strictly to staff who genuinely require it.

Immediate Data Breach Notification

In the event of any security incident involving your data, mrace8 is committed to notifying you in the shortest time reasonably practicable — in keeping with our responsibilities as a data operator accountable to Malaysian players.

Important Notice: This Privacy Policy describes the data collection and usage practices of mrace8 ("we", "the Platform"). It applies to all information collected through the mrace8.net website and all related services. Please read this document carefully before using our platform.

1Personal Information We Collect

Mrace8 collects several categories of information to enable us to provide a safe, fair and personalised experience to every member. We only collect information that is genuinely necessary for the stated purposes.

1.1 Information You Provide Directly:

  • Identity Information: Full name, MyKad number, date of birth, gender, and nationality collected at the time of mrace8 account registration.
  • Contact Information: Email address, active Malaysian mobile number and residential address.
  • Financial Information: Malaysian bank account details and e-wallet account information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals. mrace8 does not store credit or debit card numbers directly — all card transactions are processed through a PCI-DSS compliant payment gateway.
  • Verification Documents: MyKad or passport copy, Malaysian bank statement or utility bill submitted during the KYC (Know Your Customer) process.

1.2 Automatically Collected Information:

  • Technical Data: IP address, browser type, device operating system, screen resolution and other device information.
  • Activity Data: Pages visited on mrace8.net, games played (slots, table games, Sports Betting, E-Sports), session duration, betting history and transactions.
  • Cookie Data: Information collected through cookies and similar tracking technologies — further details are provided in Section 6.

Mrace8 will never ask for your bank account password or e-wallet PIN. If anyone claims to represent mrace8 and requests such sensitive information, please contact us immediately at support@mrace8.net as this is a scam.

Data Category Example Primary Purpose
Identity Name, MyKad, DOB Identity verification, KYC
Contact Email, phone Communications, support
Financial Bank account number, e-wallet Deposits, withdrawals
Activity Game history, betting records Security, compliance
Technical IP address, device type Security, fraud detection

2How mrace8 Uses Your Personal Data

Mrace8 uses the personal data collected solely for legitimate purposes directly related to delivering our services to players in Malaysia. The following are the primary purposes for which data is used:

  • Service Delivery: Verifying your identity during registration and login, processing deposits via FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow, and processing winnings withdrawals to your Malaysian bank account or e-wallet.
  • Security & Fraud Detection: Monitoring account activity to detect unauthorised access attempts, financial fraud, money laundering (AML), and any misuse of the mrace8 platform.
  • Legal Compliance: Fulfilling KYC (Know Your Customer) obligations and reporting requirements under applicable anti-money laundering and counter-terrorism financing laws.
  • Customer Support: Enables the mrace8 support team to assist you in resolving any account, payment or game-related issues more effectively in Bahasa Melayu.
  • Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve platform performance, user interface and the overall experience on mrace8.
  • Service Communications: Sending important communications regarding your account, changes to terms, transaction confirmations and security information via email or SMS.
  • Responsible Gaming: Monitoring gameplay patterns to identify players who may benefit from responsible gambling support and to activate limits set by players themselves.

Marketing: mrace8 will only send you promotional communications (new bonus information, special offers, game promotions) if you have given explicit consent during registration or through the communication preference settings in your account. You may withdraw this consent at any time via the "unsubscribe" link in any promotional email or through your mrace8 account settings.

3Sharing Data with Third Parties

Mrace8 does not sell, rent or trade your personal data to any party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and lawful:

3.1 Authorised Service Providers:

Mrace8 shares necessary data with carefully selected third-party service providers who are bound by strict data protection agreements. These include:

  • Game Software Providers: Evolution Gaming, Pragmatic Play, NetEnt and other game providers who require access to game session data to ensure fairness and reliability of games on mrace8.
  • Payment Gateway Providers: FPX providers, e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and other payment processors that require the necessary data to process your financial transactions.
  • KYC Service Providers: Third-party identity verification companies that assist mrace8 in meeting its mandatory KYC obligations.
  • Cloud Infrastructure Provider: Hosting and cloud service providers that store data under strict security agreements.

3.2 Legal Requirements:

Mrace8 may be required to disclose personal data to the relevant authorities where mandated by law, court order, or in the context of a legitimate criminal investigation such as cases involving money laundering or financial fraud.

3.3 Business Transfers:

In the event of a merger, acquisition or sale of mrace8's business assets, personal data may be transferred to the new entity — but always subject to a privacy policy offering protections at least equivalent to this one.

All third-party service providers working with mrace8 are required to sign data processing agreements that ensure they use data solely for the specified purposes and comply with the security standards we set.

4Data Security & Protection Measures

The security of mrace8 members' personal data is a technical and operational priority we never compromise on. We implement multiple layers of protection to keep your data safe at all times:

  • Data Encryption in Transit: All communications between your device and the mrace8 platform are protected by TLS 1.3 with AES-256 encryption — the highest security standard available in the industry.
  • Data Encryption at Rest: Sensitive data stored in our databases is encrypted using robust cryptographic algorithms. Account passwords are never stored in plain text — only as irreversible hashes.
  • Strict Access Controls: Access to mrace8 members' personal data is restricted to staff who genuinely require it to perform their job duties, and all access is logged and continuously monitored.
  • Firewall & Intrusion Detection: The mrace8 platform is protected by a multi-layered firewall system and an intrusion detection and prevention system (IDS/IPS) that monitors network traffic in real time to identify and block suspicious activity.
  • Regular Security Testing: mrace8 conducts regular penetration testing and security audits carried out by independent cybersecurity firms to identify and address vulnerabilities before they can be exploited.
  • Two-Factor Authentication: Two-factor authentication (2FA) is available for all mrace8 accounts, and we strongly encourage all members to enable it for an added layer of protection.

Incident Response: Should mrace8 become aware of any data security breach that may affect your personal information, we are committed to notifying you within 72 hours of becoming aware of the incident — in line with industry best practices for data protection.

5Your Rights Regarding Personal Data

As a mrace8 member, you have several legally recognised rights concerning the personal data we hold about you. mrace8 respects and facilitates the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data mrace8 holds about you. Requests will be processed within 30 days.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request a correction promptly.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data — subject to legal retention requirements.

Right to Restrict Processing

You may request that we restrict how we use your data under certain circumstances as provided by law.

Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, machine-readable format.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, with no justification required.

To exercise any of the above rights, please submit a written request to the mrace8 privacy team via email at support@mrace8.net. Include your full name and mrace8 account number to expedite the process. All requests will be acknowledged within 3 business days and fully processed within 30 business days.

6Cookies & Tracking Technologies

Mrace8 uses cookies and similar tracking technologies to enhance the user experience and platform security. Cookies are small text files stored on your device when you visit mrace8.net.

Types of Cookies We Use:

  • Essential Cookies (Required): Required for core mrace8 platform functions such as login session management, security and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how you use the mrace8 platform — the most frequently visited pages, time spent, and any errors encountered. This data is used in aggregate to improve platform performance.
  • Functional Cookies: Enabling the mrace8 platform to remember your preferences — such as display language, favourite game tables and display settings — for a more personalised experience.
  • Marketing Cookies: Used to display relevant promotional content based on your interests. These cookies are only activated with your consent.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the mrace8 platform. We recommend keeping essential cookies enabled for the best experience on mrace8.

7Data Retention Period

Mrace8 retains your personal data for as long as your account remains active and for the required period thereafter, based on legitimate legal and business requirements:

  • Identity & Contact Data: Retained for as long as the account is active and for a minimum of 5 years after account closure to comply with anti-money laundering requirements.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and taxation legal requirements.
  • Gaming Activity Records: Retained for 2 years for dispute resolution and audit purposes.
  • Support Communication Logs: Retained for 2 years to help improve the quality of mrace8 customer service.
  • Cookie Data: Retention periods vary by cookie type — ranging from the current session up to a maximum of 2 years for functional cookies.

Once the designated retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

8Protection of Children's Data

The mrace8 platform is exclusively for individuals aged 18 and above. mrace8 does not knowingly collect any personal data from individuals under the age of 18.

Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate action to delete that data and terminate the account in question. Parents or guardians who believe their child may have registered on mrace8 are encouraged to contact us at support@mrace8.net without delay.

Mrace8 applies age verification procedures during registration and throughout the KYC process to ensure our platform is accessible only to eligible adult players. This includes verification of Malaysian MyKad numbers, allowing us to confirm age accurately.

9Cross-Border Data Transfers

As an online platform, your personal data may be processed on servers located outside Malaysia to enable effective and secure service delivery. mrace8 ensures that any such data transfers are protected by adequate safeguards:

  • Data transfer agreements requiring a level of protection equivalent to that which we provide to players in Malaysia.
  • Transfers only to countries or entities with recognised data protection standards.
  • Use of internationally recognised standard contractual clauses to safeguard your privacy rights even when data is processed outside Malaysia.

Mrace8 prioritises data processing within the Asia Pacific region to minimise latency and maximise security for our Malaysian players.

10Amendments to This Privacy Policy

Mrace8 reserves the right to review and amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or technological developments. When significant amendments are made:

  • We will display a clear notice on the mrace8.net homepage and at the top of this Privacy Policy page.
  • Materially affected members will be notified via the email address registered to their mrace8 account.
  • The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
  • We recommend you check this page periodically to stay informed about how mrace8 handles your personal data.

Continued use of the mrace8 platform after any amendments take effect will be considered acceptance of the revised Privacy Policy.

11Contact Us About Privacy

If you have any questions, concerns or requests regarding mrace8's Privacy Policy or how we handle your personal data, please don't hesitate to reach out to us:

  • Privacy Email: support@mrace8.net (please state "Privacy Inquiry" in the email subject line)
  • Operating Hours: 24 hours a day, 7 days a week
  • Support Languages: Bahasa Melayu & English
  • Response Time: Acknowledged within 3 business days, fully investigated within 30 business days

For information on the platform's overall terms of use, please refer to Terms & Conditions us. For information on responsible gambling tools, visit Responsible Gaming page us.

The mrace8 privacy team is proud to assist all members in Bahasa Melayu. We understand how important clear communication is when it comes to data privacy — a topic that can be confusing when addressed in an unfamiliar language. Write to us in Bahasa Melayu and we will respond in kind.

Acceptance of Privacy Policy

By registering and using the mrace8 platform, you confirm that you have read, understood and agree to this Privacy Policy. You also agree that mrace8 collects and uses your personal data as described in this document for the purpose of delivering safe, quality services to players in Malaysia.

YOUR DATA IS SAFE WITH US

Play at mrace8 with Confidence – Your Privacy is Protected

Now you know how mrace8 protects your privacy. Register for free, deposit from as little as RM10 via Touch 'n Go eWallet, FPX or DuitNow, and enjoy over 500 top games with the peace of mind that your data is always secure.

SSL 256-bit  ·  No Data Selling  ·  International Standards  ·  24/7 BM Support

Licensed & Regulated
256-bit SSL Encryption
RNG Certified & Fair
24/7 BM Support
MY Local Payments
Active Anti-Fraud
Bahasa Melayu